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Extended Warranty FAQs

Extended Warranty FAQs

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Frequently Asked Questions Regarding Extended Warranty Coverage

What does an extended warranty cover on a furnace or an air conditioner?

Typically, an extended warranty covers the failure of a part or component of the product due to the malfunction of the unit or one or more of its parts or components. The extended warranty is on the furnace, boiler, or air conditioner and not on accessory components not included as part of the equipment. Examples of accessory components:

  • Thermostats (not specifically covered)
  • Condensate pumps
  • Registers
  • Humidifiers
  • Ultra violet air purifiers
  • Filters
  • Air vents (boilers)
  • Backflow preventers (boilers)
  • Zone valves (boilers)
  • Pressure reducing valves (boilers)
  • Expansion tanks (boilers)

… any item not included in ‘box’…

Therefore, an extended warranty typically does NOT cover:

  1. Failure caused by lack of electrical power (external fuse or circuit breaker blown, switch turned off, meter failure etc.) or lack of natural gas (gas line shut-off, problem with meter, etc.). Why: The unit would have functioned correctly with power or fuel – not the fault of manufacturer.
  2. Failure caused by lack of maintenance (plugged filters, lack of cleaning, plugged condensate lines, dead batteries, etc.) Why: The manufacturer requires maintenance to be performed on the unit; maintenance related failures are excluded.
  3. Failure caused by exhaust or air intake vent blockage – failure caused by factor outside of manufacturer control.
  4. Failure caused by external component failure: includes all of the accessory components listed above, or failure of the distribution system (i.e. ductwork or piping).
  5. Failures caused by acts of God, natural disasters, abuse and anything acting upon the equipment beyond the control of the manufacturer.
  6. Loss of performance or aesthetics.

Some warranties require proof of equipment maintenance as required by the manufacturer. For more guidance, consult your warranty paperwork.

Maintenance agreement benefits are provided for the systems for which maintenance is provided.

  • An agreement that provides maintenance for the furnace only does not provide discounts for a cooling problem.
  • An agreement that provides maintenance for the air conditioner only does not provide discounts for a heating problem.
  • The same goes for other maintenance agreement products (coverage is extended only to the specific product(s) identified in the agreement)
What about furnace blower failures in a no cooling situation? Cross-over situations require that both furnace and air conditioner maintenance be performed in order to be eligible for benefits.

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Address:    1351 E Pine St., Suite C Lodi CA 95240
License # 433914 | Phone:  (209) 369-0991
24 Hour Emergency Service Available
Connect With Us
For Furnace repair in Lodi CA, like us on Facebook!
For Furnace repair in Stockton CA, visit us on Google!
Leave us a review on Yelp about your Furnace replacement in Stockton CA.
Read what your neighbors say about the Furnace repair or installation we performed near Lodi CA on our Angie's List page.
Payment Options
For Furnace in Lodi CA, we accept most major credit cards.
We accept cash for Solar Heating repair service provided in Galt CA.
We accept check for Heat Pump repair service provided in Stockton CA.
Hours of Operation
Monday:   7:00am - 5:00pm
Tuesday:   7:00am - 5:00pm
Wednesday:   7:00am - 5:00pm
Thursday:   7:00am - 5:00pm
Friday:   7:00am - 5:00pm
Saturday:   7:00am - 4:00pm
Sunday:   Closed
Schedule Service
Your Comfort is Our Passion
Contact Information
 
Address:    1351 E Pine St., Suite C • Lodi CA 95240
License # 433914 | Phone:  (209) 369-0991
Hours of Operation
Monday - Friday:   8:00am - 4:30pm
24/7 Emergency Service Available
Connect With Us
For Furnace repair in Lodi CA, like us on Facebook!
For Furnace repair in Stockton CA, visit us on Google!
Leave us a review on Yelp about your Furnace replacement in Stockton CA.
Read what your neighbors say about the Furnace repair or installation we performed near Lodi CA on our Angie's List page.
Payment Options
For Furnace in Lodi CA, we accept most major credit cards.
We accept cash for Solar Heating repair service provided in Galt CA.
We accept check for Heat Pump repair service provided in Stockton CA.
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Home   |   Email Us   |   Schedule Service
Get a Quote   |   Maintenance   |   Guarantees
Employment   |   Reviews   |   Search Site